Claims Adjuster Videos
Presented by the National Flood Insurance Program
These 7 videos are intended to support the 2020 NFIP Claims Adjuster Presentation.
Welcome to the NFIP Claims Adjuster Presentation
Paul Huang, Assistant Administrator for Federal Insurance, welcomes you all to the NFIP Claims Adjuster training and outlines FEMA’s expectations for 2020.
Communicating with the Policyholder: First Call
This video discusses the importance of your first call with the policyholder and the important things to cover during that conversation.
Policyholder Stories
This video showcases two policyholder experiences and the important role of the adjuster in creating a meaningful, efficient, and professional experience.
Communicating with the Policyholder: Building a Relationship
In this video, an adjuster describes the important tools she uses to build relationship with her policyholders, including empathy, respect, and having a good attitude.
Communicating with the Policyholder: Basics
This video demonstrates the importance of good customer service in your interactions with policyholders, and the ways that you can make the claims experience a positive one.
Product Identification and Scoping
This video describes some of the things to look for when scoping a loss. It also explains the importance of accurate scoping and estimation, and why you must understand your estimating software.
Photo Documentation
This video explains the importance of good photo documentation in a claim, and provides guidance on how to ensure that your photos accurately and sufficiently document the loss.
Questions?
Contact us at nfiptraininginfo@h2opartnersusa.com
