We see training as an operational opportunity, not just a compliance requirement. At H2O, we know that a well-trained staff can do more for you in less time, especially when they have the right tools. So we've dedicated an entire team to finding the best training and implementation solutions for real-world operational problems. And we're not afraid to create custom software-based solutions to help take training out of the classroom and into the hands of your staff — where and when they need it most. >> HOW CAN WE HELP?
H2O's team has developed and implemented training solutions on many subjects in a wide variety of formats.
Your Operational Partner
H2O takes a holistic approach to training development. We don't see training as just a compliance or human resources tool; we see training as an operational opportunity and are always looking for ways to help your teams do better work for you faster.
Full Development Suite
H2O's training team brings a full suite of training development skills to all of its projects — from basic presentations to high-end video. We use industry-recognized methodologies and techniques to create the type of training best suited to the outcomes you’re looking for.
Comprehensive Design
Our training designs are sleek, modern, and interactive - created to fit any brand and culture. We use the most current design principles to create exciting training, and we follow all accessibility standards in order to meet the needs of all of your trainees.
Support, When You Need It
H2O has dedicated trainers who stand ready to provide just-in-time training, so that you don’t have to maintain huge training teams. Already have trainers on board? We can provide your team with the handbooks, workbooks, and training that they need to successfully support your operational staff.
H2O creates innovative, dynamic tech solutions to support and improve performance.
As technology has advanced and mobile devices have proliferated, expectations for when and how training and documentation can be accessed have changed — and quickly. At the same time, communities, governments, and businesses alike are under tremendous pressure to do more with less and to do it faster than ever before.
At H2O, we understand this challenge and regularly leverage our own experiences with training and complex federal programs to create innovative solutions to meet training, operational, and other needs.
>> GOT A PROBLEM THAT NEEDS A TECH SOLUTION? LET H2O HELP!
H2O's training teams have trained more than 500,000 people since 2008. Here's what just some of them had to say about our work:
"Extremely on their game!"
H2O @ Work: Leveraging Technology to Crowdsource Knowledge
When H2O began developing training for a call center client, we quickly noticed an operational challenge that made it difficult for staff to access consistent guidance while on the phone with a caller. Because the call center had multiple geographic locations and no single place to gather resources, FAQs, and other important knowledge, staff were often left without easy-to-find help while handling difficult calls.
With support information difficult to locate quickly, call center staff instead relied on other, more knowledgeable team members for help — such as team leads and management-level staff. Managers were inundated with questions throughout the day, making it difficult for them to complete their own tasks. While staff often queued in front of a manager’s desk, calls and other work processes were slowed down, negatively affecting call center performance.
Overreliance on these knowledgeable team members slowed down the work process, leaving callers frustrated or unhappy. Having no way to share information prevented team members from learning from the questions of others, so they were asking and re-asking the same questions while taking calls.
To address this issue, H2O was able to offer the client a cloud-based collaboration and performance support tool which provided centrally located, easy-to-use, and continuously updated resources for call center staff to access while on the phone. The tool allows staff to collaborate with their colleagues, share knowledge, and acts as a single source of truth — giving trusted, consistent, and curated information directly to individuals. This has not only allowed for better performance on calls but has also reduced the burden on team leads and managers. >> LEARN MORE ABOUT H2O'S INNOVATION TEAM